Refund policy

Return and Refund Policy

We want you to love your Edisto Gold order. If something isn’t right, please let us know at info@edistogoldhoney.com and we’ll do our best to make it right.

Returns

Unopened, unused items can be returned within 30 days of the date you received them. Items must be in their original packaging and in the same condition you received them.

For food safety, we can’t accept returns of opened or used food items, including honey, honeycomb, bee pollen and sauces.

To start a return, email us at info@edistogoldhoney.com within 30 days of receiving your order, and we’ll send you instructions for where to ship it. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

If you send back an item that isn’t eligible for return, we’ll ship it back to you at your expense.

Refunds

Once we receive your return, we’ll inspect it and email you to let you know whether your refund was approved. Approved refunds go back to your original payment method within two weeks. Depending on your bank or card company, it may take a few more days for the refund to appear on your statement.

Damaged or defective items

If your order arrives damaged or defective, email us at info@edistogoldhoney.com within 7 days of delivery, with a photo if you can. We’ll send a replacement at no cost to you.

Items that can’t be returned

• Opened or used food items
• Hive-Starter Honeybee Packages (live bees). See our Purchase Options Cancellation Policy for pre-order cancellations.
• Gift cards

Subscriptions

To skip, change or cancel a subscription, see our Purchase Options Cancellation Policy. Subscription deliveries can be returned under this policy like any other order.

Questions

Email us at info@edistogoldhoney.com and we’ll be happy to help.